1. Merchant of record
Paddle is the merchant of record for Folviro subscriptions and handles payment processing, tax, invoices, and approved refunds. Your receipt identifies the Paddle entity that sold the subscription in your region.
2. Cancel anytime
Open Folviro Settings, choose Plan & billing, and open the Paddle billing portal. Cancellation prevents the next renewal. Unless the checkout or applicable law says otherwise, your paid features remain available until the end of the already-paid billing period.
3. Refund window
You may request a refund within 14 calendar days of an initial purchase or renewal by emailing [email protected] with the purchase email and Paddle transaction or invoice number. Eligible requests are normally approved when made in good faith. We may decline or limit a request in cases of substantial use, repeated refund abuse, fraud, or where the charge has already been disputed, except where applicable law requires a refund.
4. Duplicate or unauthorized charges
Contact us promptly about a duplicate, incorrect, or unauthorized charge. Do not send card numbers or bank credentials. We will work with Paddle to investigate and correct confirmed billing errors. If you suspect account compromise, secure your email or Google account and sign out of Folviro sessions.
5. Timing and currency
Approved refunds return to the original payment method. Banks and payment networks control posting time, which can take several business days. Exchange-rate differences and bank fees are outside Folviro’s control.
6. Mandatory consumer rights
This policy does not reduce statutory cancellation, withdrawal, conformity, or refund rights available where you live. If local law gives you stronger rights, those rights apply.